Before making such a questionnaire so that people willingly answer it, you need to force them to do this in some way. For nothing, people will simply be too lazy to answer questions and waste their time.
Many successful companies are interested in what their customers and product buyers think of them, they are interested in collecting data on what customers prefer, and so on. And they use small questionnaires to collect consumer data quite widely to adjust their work.
Instructions
Step 1
Let's say you are a bank call-center specialist or a sales consultant of a household appliances store. Hundreds of people turn to you every day, and each of them needs help in the form of advice, advice, useful information. You help people, but at the same time, you can get them to help you by offering to answer a few questions in order to improve the work of your company. Believe me, 9 out of 10 will respond to your request for help with answers. Although the sales assistant does not need these questionnaires. The initiative here must come from the authorities.
Step 2
Do not delay with the questionnaire. Helped a person - ask him to answer a few questions. Having sent the questionnaire in a few days, you can not wait for answers at all. If you are answering questions on the user's mailbox, just attach a questionnaire to the letter with your answer.
Step 3
There is no need to make up many questions, it will be tiresome for a person. Three or five questions will be enough. And the answers to these questions should not take a lot of time and effort from a person. Try to have your employees manage to voice the questionnaire over the phone in five minutes. Less is possible.
Step 4
Excessive formality will harm the business. People need to be treated by name, kindly and lively. This will give the person the idea that he is helping the same person as he is, and not a dry and soulless legal entity. And, of course, you don’t need to be rude to people and send them “read the manual”. Politeness and helpfulness will increase the percentage of sales and successful deals.
